Privacy Policy

This is the website of Alpha & Omega Carpet Care: https://www.alphaomegacarpetcleaning.com/


Our Location: Charlotte, North Carolina


Our Contact Information: Available through our website's Contact Us page.


Our Phone Number: (980) 268-2091


General Policy

Alpha & Omega Carpet Care understands how important your privacy is to you. Through this website, we may collect the names, email addresses, phone numbers, service addresses, and other information voluntarily provided by visitors who communicate with us through email, telephone, or website contact forms. We may also collect limited technical information related to website usage, including browser information, IP addresses, and pages visited.


We use your contact information to respond to inquiries, provide requested information, schedule cleaning services, prepare estimates, and communicate with you regarding our services. We may contact you by phone, email, text message, or other communication methods when appropriate and permitted by applicable law.


If you provide additional information, we may use it to improve our website, enhance customer service, understand visitor interests, and support general marketing activities. We do not sell customer contact information to third-party marketers for their independent marketing purposes. Limited information may be shared with trusted service providers who assist with website operations, customer communications, analytics, or advertising, subject to applicable privacy requirements.


If you provide your mailing address or contact details, you may receive communications about requested services, appointment updates, or promotional offers where permitted by law. If you do not wish to receive promotional communications, you may contact us through our website or by calling (980) 268-2091 to request removal from our marketing communications.


Alpha & Omega Carpet Care takes reasonable precautions to protect personal information submitted through our website. We strive to maintain appropriate security measures to prevent unauthorized access, misuse, or disclosure of customer information. Access to personal information is limited to authorized personnel and service providers who require it for legitimate business purposes.


We also recognize the importance of protecting information offline. Customer records and personal information are handled with reasonable safeguards, and access is limited to individuals who need the information to perform specific business responsibilities, such as responding to inquiries, providing estimates, or coordinating cleaning appointments.

Although we take reasonable precautions to protect personal information, no method of electronic transmission or storage is completely secure. Visitors are encouraged to use caution when sharing sensitive information online.


Cookies

This website may use "cookies" and similar tracking technologies. Cookies are small text files stored on a visitor's device that help websites function properly, remember preferences, and collect information about how visitors interact with website content.


Information collected through cookies may be used to analyze website traffic, identify visitor trends, improve website performance, measure marketing effectiveness, and enhance the overall browsing experience. Depending on the technologies enabled, this information may include browsing activity, device information, approximate geographic location, and interactions with website pages.


Our website may also use cookies, tracking pixels, web beacons, and other technologies associated with third-party analytics and advertising platforms, including Google, Meta (Facebook and Instagram), or similar services. These technologies may help us understand how visitors discover Alpha & Omega Carpet Care, evaluate advertising campaigns, and display relevant advertisements to individuals who have previously visited our website.


For example, visitors who view our carpet cleaning, upholstery cleaning, or other cleaning service pages may encounter advertisements for our services on search engines, social media platforms, or other websites. Such advertising may be used to reach previous visitors, measure campaign performance, and limit how frequently advertisements are displayed.

Information collected by third-party services may be subject to those providers' individual privacy policies and data collection practices. We encourage visitors to review the policies of any third-party platforms they use.


You may choose to receive browser notifications when cookies are being used or disable certain cookies through your browser settings. Please note that disabling cookies may affect the functionality of some website features.


You may also manage personalized advertising preferences through Google's Ad Settings or use the Network Advertising Initiative's Opt-Out Tool at https://optout.networkadvertising.org/.


Alpha & Omega Carpet Care does not engage in the sale of customer phone numbers to telemarketing companies. Individuals interested in reducing unwanted telemarketing calls may register their phone numbers with the Federal Trade Commission's National Do Not Call Registry at https://www.donotcall.gov/.


Links to Other Sites

Our website may contain links to other websites, social media platforms, business directories, review websites, or third-party resources for your convenience and information.


These external websites may operate independently from Alpha & Omega Carpet Care and may maintain their own privacy policies, terms of service, and information collection practices. We strongly encourage visitors to review the privacy policies of third-party websites before providing personal information.


To the extent that linked websites are not owned or controlled by Alpha & Omega Carpet Care, we are not responsible for their content, security practices, information collection methods, or privacy policies.


CAN-SPAM Act

The CAN-SPAM Act is a federal law that establishes requirements for commercial email communications, provides recipients with the right to stop receiving marketing emails, and outlines penalties for businesses that violate applicable regulations.


Alpha & Omega Carpet Care may collect email addresses to respond to inquiries, provide estimates, communicate about cleaning appointments, answer customer questions, and send information about our services.

To comply with applicable CAN-SPAM requirements, we agree to the following:

  • Not use false or misleading email addresses, sender information, or subject lines.
  • Identify promotional emails as advertisements when required.
  • Include a valid business postal address in commercial marketing emails.
  • Monitor third-party email marketing services for compliance when applicable.
  • Honor valid unsubscribe requests within the legally required timeframe.
  • Provide a clear and accessible method for recipients to opt out of promotional emails.

If at any time you would like to unsubscribe from receiving future promotional emails, you may follow the unsubscribe instructions included in the email or contact us directly through our website.


We will process valid opt-out requests in accordance with applicable law. Certain service-related communications, such as appointment confirmations or responses to customer inquiries, may still be sent when necessary and legally permitted.


User Agreement

By accessing and using the Alpha & Omega Carpet Care website, you acknowledge that you have been provided access to this Privacy Policy describing our information collection, use, and protection practices.


We are committed to handling customer information responsibly and maintaining reasonable safeguards to protect personal information.


Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain. You may also request changes to your marketing communication preferences.


If you believe our website is not following its stated privacy practices or if you have questions regarding the use of your information, please contact Alpha & Omega Carpet Care by calling (980) 268-2091 or submitting a message through our website's Contact Us page.


Our website is intended for individuals seeking professional cleaning services and is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate parental consent.


Updates

Our Privacy Policy may change periodically to reflect updates to our website, business operations, marketing practices, or applicable privacy laws. All updates will be posted on this page with a revised effective date.


Alpha & Omega Carpet Care reserves the right to modify this Privacy Policy as necessary. We encourage visitors to review this page periodically to stay informed about how their personal information is collected, used, and protected.


Last Updated: October 14, 2026